This privacy policy notice explains how we use any personal information that is collected through our website and other means, whether these are automatic or after you have completed an enquiry form.

What information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history.

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); invoicing details. We collect information automatically through cookies and information that is completed by yourself in contact forms for statistical tracking and marketing.

To collect and store any information through contact forms, you must first be aware of what we are collecting, how it will be stored and check a consent tickbox. The data gathered is usually your name, email address and contact phone number. Depending on the nature of the enquiry form we may ask for different types of data, such as your job title, the use of which will be explained in the particular contact form.

If you telephone us with an enquiry, we will ask you for consent to store any personal or business information that you give to us and may request you complete an opt-in form online.

Data will be stored on our systems until you opt out or request that your information is erased. You can opt out of receiving marketing any time – by either clicking a link in an email we send to you or by contacting us on the details below.We will also remove any sales leads that we do not think represent commercial opportunities, or users that we find are not in their previous job position anymore.

How do we use the information about you?

We use any information that you have submitted to the website to send you the relevant information you have requested, as well as using your data to market our offerings, products and services and keep you up to date on industry news

We may contact you to notify you regarding your account (if applicable), to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

We do not share, sell or rent your data with third parties without your previous consent or unless ordered to by a court of law. We only use privacy-compliant software internally to perform marketing if you have consented to this.

Access to marketing data at DIAGSOL is limited, with only key members of the team having any of the data contained if required.

If using a live chat feature, we may pass any information voluntarily submitted during the conversation through a data privacy-compliant third-party live chat system. This data will never be shared.

Our website is hosted on the WordPress platform. WordPress provides us with the online platform that allows us to promote our products and services to you. Your data may be stored through WordPress’s data storage, databases and general WordPress applications. They store your data on secure servers behind a firewall.


Cookies are text files that collect basic information about your visit. Most websites, including ours, use cookies to track traffic on their website for data collection and personalisation. Cookies are stored on your device or computer and “read” by the website.

We will create cookies that are stored on your device for tracking visits which – for example – contain timestamps and session amounts (amounts of visits) as well as any preferences that you have indicated.

If using a live chat feature, we may also store a cookie that informs us that you have entered into a live chat before for streamlining the process.

Other cookies we store are primarily statistical and broadly anonymous (although geolocation, IP addresses and network addresses can be logged). Google Analytics, DoubleClick (part of Google) and AddThis are the current examples of “Big Data” collection. These help us improve and target content.

You can always clear your cookies or block cookies using your browser settings.

Right to Access Your Information

Under data protection laws, you have a right to request personal information that a company holds on you, and to request deletion of the data if appropriate, as well as other rights, such as modifying data that may be incorrect.

These actions come under the “Right of Access” data privacy laws. For more information or to make a request, please contact us on the details below and we will explain our Right of Access process.

If you don’t want us to process your data anymore, please contact us via any of the methods given under Contact Us.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Contact Us

Please contact us if you would like any more information on our policies or to make a data access request:

Email us:

By post: Unit 4C Rossett Business Village, Rossett Nr Chester LL12 0AY

By phone: 01244 571411

Useful Links


Right of Access: